Refund policy
Returns
In order to be eligible for a refund, your item(s) must be mailed out to the return address on your shipping label within 7 days of delivery. All returned items must be unworn with the tags still on. To initiate a return please email contact@victoriaroseea.com with the following information.
1. Order number
2. Items being returned
3. Reason for return
Mail the item to the return address on the shipping label and include a note indicating that it is a return. Once the item is received a refund will be issued.
ALL orders discounted 30%+ are FINAL SALE.
We are not liable for custom duties when goods are being shipped outside the United States.
Exchanges
In order to be eligible for an exchange, your item(s) must be mailed out to the return address on your shipping label within 7 days of delivery. All items for exchange must be unworn with the tags still on. To initiate an exchange please email contact@victoriaroseea.com with the following information.
1. Order number
2. Reason for exchange
3. Item(s) you are sending back
4. New item(s) to receive in exchange
We will then provide you with a prepaid return label. Please include a note indicating that it is an exchange before sending. Once the item is received the new item will be shipped.
*Discounted orders are NOT eligible for free returns.*
We are not liable for custom duties when goods are being shipped outside the United States.